Terms Of Service

Terms of Service
Effective Date: April 14th, 2025

Welcome to the website of Indoor Elements Mechanical LTD (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our website located at https://www.indoorelements.ca (“Site”) and the services we provide, whether online, over the phone, or in person.

By accessing or using our Site or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or services.

1. Company Information
Indoor Elements Mechanical LTD
8549 112 St, Grande Prairie, AB T8V 6A4
Phone: (780) 539-6799
Website: https://www.indoorelements.ca

2. Services Provided
Indoor Elements Mechanical LTD offers HVAC, plumbing, heating, cooling, and related mechanical services to residential and commercial clients throughout Grande Prairie and surrounding areas. All service bookings, estimates, and installations are subject to technician availability and material supply.

3. User Responsibilities
You agree to use our Site and services for lawful purposes only. You may not misuse our Site, attempt to gain unauthorized access to systems, or use the Site to transmit spam, malware, or any harmful content.

4. Pricing and Estimates
Any pricing or quotes provided by our team are estimates based on current labor and material costs. Final invoicing may vary based on the scope of work and unforeseen circumstances. We reserve the right to adjust pricing if necessary, with clear communication provided in advance.

5. Appointments and Cancellations
We strive to honour all scheduled appointments on time. If you need to reschedule or cancel a service call, please contact us at least 24 hours in advance. Failure to do so may result in a cancellation fee.

6. Warranty and Workmanship
We stand by the quality of our work. Indoor Elements Mechanical LTD offers workmanship warranties on services provided, as well as manufacturer warranties on parts and equipment installed. Warranty details will be provided at the time of service.

7. A2P Messaging and CASL Compliance
We may send you updates or service reminders via Application-to-Person (A2P) SMS or email messages.

Consent: By submitting your phone number or email via our forms or service requests, you consent to receive communications related to your appointments, service reminders, estimates, and promotional offers.
Opt-Out: You may opt-out of receiving these messages at any time by replying with “STOPALL” to SMS messages or unsubscribing via the link in our emails.
Message Frequency: The number of messages may vary depending on your level of engagement and service activity.
Data Rates: Standard message and data rates may apply depending on your carrier.

We comply fully with Canada’s Anti-Spam Legislation (CASL) and mobile carrier regulations to ensure respectful and secure communications.

8. Privacy Policy
Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. You can read it at: https://www.indoorelements.ca/privacy-policy

9. Third-Party Services
We may use third-party platforms for bookings, payments, marketing, or analytics. These services are governed by their own terms and privacy policies. We are not responsible for third-party performance or data handling practices.

10. Limitation of Liability
To the fullest extent permitted by law, Indoor Elements Mechanical LTD shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services or website.

11. Changes to Terms
We reserve the right to modify these Terms at any time. When changes are made, we will update the effective date at the top of this page. Continued use of the Site or our services after changes are posted constitutes your acceptance of those changes.

12. Contact Us
If you have any questions about these Terms, please contact:

Indoor Elements Mechanical LTD
8549 112 St
Grande Prairie, AB T8V 6A4
Phone: (780) 539-6799
Email: info@indoorelements.ca